Complimentary (Comp) ticket processing options

ShowTix4U offers four unique and efficient ways of processing complimentary tickets.

1. Create a $0 pricing option, available only to staff, and process each comp ticket transaction separately for each recipient.
2. Create a $0 price and process one transaction with all comp tickets and distribute by paper.
3. Create a FlexPass, used only by the Box Office, process one large FlexPass purchase, and distribute to recipients via Ticket Sharing. This option allows recipients to use their FlexPass code to redeem their comps on their own and allows flexibility for them to choose the date/times they prefer (within your set parameters).
4. Create a Multi-code Coupon and set Dollar or Percentage Off to equal the total value of the comps being offered.
5. Create a $0 pricing option, available only to staff, and process each transaction separately as a VIPatron order for each recipient which gives the option of the patron redeeming their comps ticket(s) within a 24 hour window, else the tickets are automatically be returned to the public pool and not available to that patron any longer.

Each option has recommended use cases. Below you will find a short description of the four options, the recommended use, along with pros and cons. You can click further into each option for a helpful article on setting up that option.

Option 1: Create a $0 pricing option, available only to staff, and process each comp ticket transaction separately for each recipient.

Recommended when:

Minimal comp tickets distributed and comps are for a specific date/time.

Pros	Cons
Individual recipient receives their specific comp tickets via email/SMS.	Staff need to process each order individually
Easily search and release existing comps as they will have the recipient’s name attached.	Tickets are for a specific event and date/time (no flexibility on when comps are used).
Do not need to have email or phone number of comp recipients, if delivering ticket by paper.	Will need to have email or phone number of comp recipient, if distributing electronically.

Click HERE to learn how to setup and process Comps using this method.

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Option 2: Create a $0 price and process one transaction with all comp tickets and distribute by paper.

Recommended when:

• Large number of comp tickets distributed
• Comps are for a specific date/time
• Can print and distribute paper tickets manually.

Pros	Cons
Fast because you are placing just one order and distributing by hand.	As tickets are not attached to a specific individual, you can’t search nor release a specific ticket.
Do not need to have email or phone number of comp recipients.	Tickets are for a specific event and date/time (no flexibility on when comps are used).
	Tickets must be printed and distributed by hand.

Click HERE to learn how to setup and process Comps using this method.

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Option 3: Create a FlexPass used only by the Box Office, process one large FlexPass purchase, and distribute to recipients via Ticket Sharing. This allows recipients to use their FlexPass code to redeem their comps on their own and allows flexibility for them to choose the date/times they prefer (within your set parameters).

Recommended when:

• Large number of comp tickets distributed
• Want to offload work and responsibility from staff to recipients
• Want to allow flexibility on what performances comps are redeemed.

Pros	Cons
Comp recipients process their own comps	Will need to have email or phone number of comp recipients.
Comp Recipients can choose which event and date/time they want to use their comps (you can set which events and date/time are allowed in a FlexPass).
Track when recipients have redeemed their comps
Easily search and release existing comps as they will have the recipient’s name attached.

Click HERE to learn how to setup and process Comps using this method.

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Option 4: Create a Multi-code Coupon and set Dollar or Percentage Off to equal the total value of the comps being offered.

Recommended when:

• Large number of comp tickets distributed
• Would like comps to be represented by an amount off
• Want to allow flexibility on what performances comps are redeemed.

Pros	Cons
Comps are represented as a dollar or percentage off allowing patrons to upgrade their ticket.	Individual coupon codes need to be distributed.
Comp recipients process their own comps	You will need to have email or phone number of comp recipients.
Comp recipients can choose which event and date/time for which they want to use their comps (you can set which events and date/time are allowed in a Coupon).
Easily search and release existing comps as they will have the recipient’s name attached.

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Option 5: Create a $0 pricing option, available only to staff, and process each transaction separately as a VIPatron order for each recipient which gives the option of the patron redeeming their comps ticket(s) within a 24 hour window, else the tickets are automatically be returned to the public pool and not available to that patron any longer.

Recommended when:

• Minimal comp tickets distributed and comps are for a specific date/time.
• Wanting to just offer Comps to patron(s) that they can take up within a 24 hour window. After 24 hours the offer expires and the specific tickets you held for patrons are automatically released to the public pool. This is the recommended method when"papering the house."

Pros	Cons
Individual recipient receives their specific comp tickets via email/SMS.	Staff need to process each order individually
Easily search and release existing comps as they will have the recipient’s name attached.	Tickets are for a specific event and date/time (no flexibility on when comps are used).
Do not need to have email or phone number of comp recipients, if delivering ticket by paper.	Will need to have email or phone number of comp recipient, if distributing electronically.
Comps are just an offer that patrons can take up else the tickets are automatically returned to the public pool.