If you haven't already, be sure to check out our article on all of your options for processing Complimentary tickets!
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Option 1: Create a $0 pricing option, available only to staff, and process each comp ticket transaction separately for each recipient.
Recommended when:
Minimal comp tickets distributed and comps are for a specific date/time.
| Pros | Cons |
| Individual recipient receives their specific comp tickets via email/SMS. | Staff need to process each order individually |
| Easily search and release existing comps as they will have the recipient’s name attached. | Tickets are for a specific event and date/time (no flexibility on when comps are used). |
| Do not need to have email or phone number of comp recipients, if delivering ticket by paper. | Will need to have email or phone number of comp recipient, if distributing electronically. |
Complimentary tickets (also known as $0 Face Value Tickets) allow you to issue free tickets to patrons. To issue complimentary tickets, you must first make sure that you have created a complimentary ticket price.
In the pricing pane when editing your event, add a $0 Complimentary price as shown below.
As with all pricing for your event, please make sure to click either the Global Custom Pricing Change button (shown above) or the Customize Pricing button for each individual performance to set availability. To ensure patrons cannot access this complimentary price, make sure to set it to be Box Office Only, and save your changes.
To issue complimentary tickets, from your Box Office page click the Buy Tickets, Purchase or Rent Video button (depending on your event type). Click on the preferred date. For General Admission or Streaming events, select the total number of complimentary tickets you wish to issue to a specific individual for that date from the Complimentary price dropdown, and click Checkout to add them to your cart. For Reserved Seating events, select the seats you wish to issue and select the Complimentary price from the pop-up. Click the Checkout button in the Cart after all seats have been added.
If the order total is $0, select Cash from the Payment Method dropdown list. If the total is greater than $0 (if patron is purchasing additional tickets), select the patron's payment method (Cash, Check or Credit Card).
To capture your patron's information and automatically email or text your patron their order confirmation and tickets, click Customer Information.
Your patron will receive their tickets directly to their email or SMS/text message. If you also enter their information into the Ticket Sharing area after the purchase process, they will receive a reminder with their ticket the day before the event.
Here is a video as well! https://www.youtube.com/watch?v=ayEawEOm2Pk
$0 Face Value tickets for Live (In-Person) events are always FREE to your organization. $0 Face Value tickets for streaming events incur only the $1.50 per ticket streaming fee (always paid by the organization). Full Pricing
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