Erika
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Articles
Recent activity by Erika-
Arts Organization > What type of file formats can I use for Video On Demand (VOD)?
What File Formats can I upload for Video On Demand? ShowTix4U supports just about any kind of video file, including these common formats: MP4 MOV WMV AVI FLV In the rare circumstance that a form...
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Patron > Can I watch this event on my SmartTV?
You can watch on a computer or mobile device or on your Apple TV by downloading the ShowTix4U app. Most Smart TV browsers do not directly support streaming from our platform. You can watch your e...
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Patron > My access code says "access not valid"?
If you're entering your access code and receiving this message: "Access not valid, invalid stream ID." - there are a few things that could be causing this. Make sure you're using the correct acc...
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Arts Organization > Where are my live stream credentials?
Rehearsal RTMP Credentials: Click on gear icon in lower left of event poster Click on Rehearsal Streaming Credentials One user can view the rehearsal stream by clicking on the button "Watch Rehear...
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Patron > Where is my access code?
Have you had a chance to check your email inbox for your ticket packet? When you've successfully completed a purchase transaction, you'll receive an email from ShowTix4U. You'll be looking for an e...
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Arts Organization > How do I issue a refund to a patron?
Issuing a refund to a patron is at the sole discretion of the arts organization. To issue a refund, first make sure you have allowed for refunds (turn refunds on) from your box office account. Art ...
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Arts Organization > I need to cancel my event.
Sometimes unexpected circumstances arise and create a need for an event to be canceled entirely. Please keep in mind that once you've canceled an event from our platform, you cannot activate this e...
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Arts Organization > ShowTix4U Pricing
Pricing In-Person Event Per Ticket MTI Show - $0.95 + 3.5% Non MTI Show - $1.00 + 3.5% These fees can be passed on to patron or incurred by arts organization. The 3.5% is applied to all t...
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Arts Organization > I have a question! Where should I email it?
ShowTix4U uses 5 different email addresses to help organize your email inquiry right away - read below to make sure your email gets to the right place! Don't worry if you choose the wrong one; we'l...
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Arts Organization > I'd like to email/communicate with my patrons.
If you are wanting to communicate with patrons that have purchased tickets for an event, you can easily download all their email addresses from your box office. You can use this to let them know if...