Erika
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Recent activity by Erika-
Patron > Recommended Browsers/Operating Systems for Stream Viewing
Supported Browsers to Watch Streams We support playback in most, current browsers. Due to security vulnerabilities, if you’re using an older browser or operating system, you’ll need to upgrade to...
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Arts Organization > When and Where do I upload my Video On Demand (VOD) file?
When should I upload my video file? Your video on demand file needs to be successfully uploaded to your box office, 2 hours prior to your video on demand availability going live. However, we recom...
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Arts Organization > Video On Demand (VOD) Video and Audio Compression and Specifications
Video On Demand Video Settings Codecs A codec is the format in which your video is encoded. We accept most major codecs, but for best results we recommend using one of the following: H.264 is a...
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Arts Organization > What video file formats can I use for Scheduled Content?
What File Formats can I upload for Scheduled Content? ShowTix4U supports just about any kind of video file, including these common formats: MP4 MOV WMV AVI FLV In the rare circumstance that a fo...
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Arts Organization > What type of file formats can I use for Video On Demand (VOD)?
What File Formats can I upload for Video On Demand? ShowTix4U supports just about any kind of video file, including these common formats: MP4 MOV WMV AVI FLV In the rare circumstance that a form...
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Patron > Can I watch this event on my SmartTV?
You can watch on a computer or mobile device or on your Apple TV by downloading the ShowTix4U app. Most Smart TV browsers do not directly support streaming from our platform. You can watch your e...
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Patron > My access code says "access not valid"?
If you're entering your access code and receiving this message: "Access not valid, invalid stream ID." - there are a few things that could be causing this. Make sure you're using the correct acc...
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Arts Organization > Where are my live stream credentials?
Rehearsal RTMP Credentials: Click on gear icon in lower left of event poster Click on Rehearsal Streaming Credentials One user can view the rehearsal stream by clicking on the button "Watch Rehear...
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Patron > Where is my access code?
Have you had a chance to check your email inbox for your ticket packet? When you've successfully completed a purchase transaction, you'll receive an email from ShowTix4U. You'll be looking for an e...
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Arts Organization > How do I issue a refund to a patron?
Issuing a refund to a patron is at the sole discretion of the arts organization. To issue a refund, first make sure you have allowed for refunds (turn refunds on) from your box office account. Art ...