Arts Organization > What video file formats can I use for Scheduled Content?

What File Formats can I upload for Scheduled Content?

ShowTix4U supports just about any kind of video file, including these common formats:

• MP4
• MOV
• WMV
• AVI
• FLV

In the rare circumstance that a format is not supported. All videos uploaded to ShowTix4U will be converted to square pixels. Regardless of format, all videos will be displayed at the correct aspect ratio.

• For Scheduled Content, compression should be done web optimized at Live Stream bitrates of no more than 8Mbps.
• Scheduled Content events can stream up to 1080p.

ShowTix4U does not accept:

• audio files
• image files
• other non-video formats, such as: MP3, WAV, WMA, JPG, and PNG.
• Project files such as imovieproject and dvdproj files are also unsupported, since these are not video/ files.

Should I compress the file?

While it’s technically possible to upload an uncompressed video to ShowTix4U, in many cases, it isn’t a good idea. Uncompressed files take longer to upload; more importantly, they may not result in significant visual improvement over properly compressed videos.

• If you do decide to compress your source file prior to upload, we recommend following these guidelines.
• Check out these compression tutorials for several popular video editing programs.

What should my file size be?

For video file size, we recommend less than 20Gb. A 1.5 hour web optimized 1080p video file size will be 3-15Gb. Our platform does accept larger files, however, larger files will require more time to upload to your box office and more time to be transcoded for patron viewing. When uploading, we recommend a hardline internet connection as well. 

Scheduled Content Tips/Reminders:

• You can upload your video file using any of permitted video formats and the video will need to be received IN FULL prior to 4 hours of your stream start time.
• Patrons can not pause or rewind and can only watch it in real time. When the stream ends, so does their access to this event.
• Live chat for your event is available for you to engage with your patrons.
• We recommend adding 300 seconds of black to the end of your scheduled content video. Without the additional 300 seconds of black, your patrons may experience the very end of your video being cut off when they are viewing. This is likely due to buffering. This means that the local internet was attempting to keep up with the content, but when the content ended, the rest of the video didn't play out. The additional 300 seconds of black will allow individual's local networks the time to buffer and for patrons to see through to the end of the show without being cut off.
• Please consider adding an intermission to your video as this will be the only opportunity for patrons to step away from your event without them missing a part of the event. Patrons cannot pause scheduled content.

Where do I upload my VOD video?

I'd like to add closed captioning.