Arts Organization > Refund a ticket purchased using a FlexPass

To refund a ticket purchased using a FlexPass

• Login and access the Main Menu-> Customer-> Search/Edit
• Search for the transaction by customer name, email, transaction number, or you can choose the Event from the “Events/FlexPass” field.
• Once you have located the transaction where the ticket was purchased using a FlexPass, roll over the “Release Options” button. You have two options:
  • Choose “RELEASE AND REFUND” to release the ticket and return the redemption back to the FlexPass so it can be used again or
  • Choose “RELEASE AND NO REFUND” to release the ticket without the redemption returning to the FlexPass.

FlexPass related links:

What is a FlexPass?

Create a FlexPass

Purchase a FlexPass

Redeem tickets using a FlexPass(NEW on-screen detail!)

Search and see status of a purchased FlexPass or tickets redeemed using FlexPass (NEW!)

Refund FlexPass (NEW!)

Refund tickets purchased using a FlexPass (NEW!)