Erika
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Articles
Recent activity by Erika-
Arts Organization > I need to postpone/delay my event.
Postponing your event may seem a little daunting, but this is often a great option when something unexpected happens with your event. Sometimes the show must go on, but just a little later. Postpon...
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Arts Organization > PCI Compliance
Attached below is our SAQ A including Validation and Attestation. Please note we fully outsource all cardholder data functions to Stripe, our credit card processor, and have no electronic storage,...
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Arts Organization > What do I do if I have not received payment for my event?
Once your event closes, our accounting department will reconcile it within 5 business days and issue your payout after the event has been reconciled. Please note that your box office sales need to ...
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Arts Organization > Can I have my proceeds sent to me via a hard check?
If you are unable to sign-up for electronic payouts for your proceeds and you would prefer to have your proceeds sent via hard checks, keep the following in mind: 95% of net credit card sales wil...
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Arts Organization > Electronic Payouts - Direct to your bank daily, weekly, or monthly (NEW!)
Now, more than ever, having full transparency and access to your revenue is key to the success of sharing the arts. ShowTix4U has partnered with Stripe, our payment processor, to offer DAILY, WEEK...
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Arts Organization > Venue Creation/Seating Chart - Reserved Seating
If you're planning to use reserved seating for your event, we'll need to create a venue seating chart for use on our platform. In order for us to create this, we will need a PDF (or JPEG, GIF, PNG)...
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Patron > I have a question about my tickets, access code, streaming event, or something else. Who can I email?
If you have questions about your tickets, access code or streaming event, please check out the following links that may be able to help you out without sending an email. Where is my access code? W...
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Arts Organization > Where do I preview my Scheduled Content (SC) video? Where is my live chat?
You can preview your successfully uploaded content for Scheduled Content from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The re...
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Arts Organization > Where can I preview my Video on Demand (VOD) video content?
You can preview your successfully uploaded content for Video On Demand from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The reso...
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Arts Organization > When and Where should I upload my Scheduled Content video?
When should I upload my video file? Your scheduled content file needs to be successfully uploaded to your box office, 4 hours prior to your scheduled content event going live. However, we recommend...