
Erika
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Recent activity by Erika-
Arts Organization > How do I issue a refund to a patron?
Issuing a refund to a patron is at the sole discretion of the arts organization. To issue a refund, first make sure you have allowed for refunds (turn refunds on) from your box office account. Art ...
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Arts Organization > How do I block seats for an in person event?
Blocking seats from public sales can easily be done from your box office account. Log into your box office. Click on the specific performance date/time that you'd like to block seats for. You will...
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Arts Organization > I'd like to adjust/lower my house count for ticket sales
Adjust House Count for In-Person Event: General Admission Event: Login in to your box office. Click on white event gear icon on the event poster. Choose "Edit Event" Scroll to Venue section > "Qu...
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Arts Organization > I'm using Streamyard for live streaming. How do I set up my RTMP credentials?
You need to have a paid version of StreamYard to stream to ShowTix4U. To Add RTMP info into StreamYard: Login to StreamYard Click "Broadcasts," "Create A Broadcast" Click + and choose "RT...
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Arts Organization > Virtual Video Poster Creation & Specifications
You can create a video that will play as your patrons roll over your event poster in your box office. This can be used as a quick, fun way to promote your event. If you do not have video editing so...
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Arts Organization > PCI Compliance
Attached below is our SAQ A including Validation and Attestation. Please note we fully outsource all cardholder data functions to Stripe, our credit card processor, and have no electronic storage,...
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Arts Organization > What do I do if I have not received payment for my event?
Once your event closes, our accounting department will reconcile it within 5 business days and issue your payout after the event has been reconciled. Please note that your box office sales need to ...
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Arts Organization > Electronic Payouts - Direct to your bank daily, weekly, or monthly (NEW!)
Now, more than ever, having full transparency and access to your revenue is key to the success of sharing the arts. ShowTix4U has partnered with Stripe, our payment processor, to offer DAILY, WEEK...
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Arts Organization > How do I add a show program or a playbill to my event?
You can create your own show program for a streaming or in person event and attach it to your event! The program can be accessed from the "show program" button at your patron box office portal and ...
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Arts Organization > Can I download a copy of my live stream (LS) after it airs?
We do not store your live stream. Although you will not be able to download your live-streamed event after it occurs, most streaming software will allow you to simultaneously record your stream as ...