Erika
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Articles
Recent activity by Erika-
Arts Organization > Scheduled Content (SC) Video and Audio Compression and Specifications
Scheduled Content Video Settings The max output of a Scheduled Content stream is 1080p. For greatest control we recommend uploading a 1080p or less resolution file. Higher resolutions will be dow...
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Arts Organization > Closed Captioning for Video On Demand (VOD)
Closed captioning appears as in option in the ShowTix4U player and can be turned on or off by the viewer using the "CC" button in the lower right corner of the live stream player. Can ShowTix4U cre...
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Arts Organization > Captioning for Scheduled Content (SC)
Captioning can be added to Scheduled Content, but captioning would be "Burnt In" (always on). This means that captioning cannot be toggled on/off. Can ShowTix4U create a captioning file for my even...
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Schedule a Call
We're happy to give you a call at a time that works best for you! Patrons! We are here to assist you. If you are attempting to purchase tickets or if you have questions about a previous purchase, c...
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Patron > How do I watch my event?
How do I view this event? Only 1 device per access code can be logged into a stream. The easiest way to view your streaming event is from the email confirmation. -On a computer or mobile device, si...
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Arts Organization > Video on Demand VOD - Trouble Uploading Video Content? Failed? Slow?
Failed Uploads Most issues can be resolved by a simple do-over. If your video doesn't upload completely, try again. If it fails on the second time, try some of the following steps: Use a different...
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Patron > Recommended Browsers/Operating Systems for Stream Viewing
Supported Browsers to Watch Streams We support playback in most, current browsers. Due to security vulnerabilities, if you’re using an older browser or operating system, you’ll need to upgrade to...
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Arts Organization > When and Where do I upload my Video On Demand (VOD) file?
When should I upload my video file? Your video on demand file needs to be successfully uploaded to your box office, 2 hours prior to your video on demand availability going live. However, we recom...
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Arts Organization > Video On Demand (VOD) Video and Audio Compression and Specifications
Video On Demand Video Settings Codecs A codec is the format in which your video is encoded. We accept most major codecs, but for best results we recommend using one of the following: H.264 is a...
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Arts Organization > What video file formats can I use for Scheduled Content?
What File Formats can I upload for Scheduled Content? ShowTix4U supports just about any kind of video file, including these common formats: MP4 MOV WMV AVI FLV In the rare circumstance that a fo...