Erika
- Total activity 144
- Last activity
- Member since
- Following 0 users
- Followed by 0 users
- Votes 0
- Subscriptions 74
Articles
Recent activity by Erika-
Patron > I have a question about my tickets, access code, streaming event, or something else. Who can I email?
If you have questions about your tickets, access code or streaming event, please check out the following links that may be able to help you out without sending an email. Where is my access code? W...
-
Arts Organization > Where do I preview my Scheduled Content (SC) video? Where is my live chat?
You can preview your successfully uploaded content for Scheduled Content from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The re...
-
Arts Organization > Where can I preview my Video on Demand (VOD) video content?
You can preview your successfully uploaded content for Video On Demand from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The reso...
-
Arts Organization > When and Where should I upload my Scheduled Content video?
When should I upload my video file? Your scheduled content file needs to be successfully uploaded to your box office, 4 hours prior to your scheduled content event going live. However, we recommend...
-
Arts Organization > Scheduled Content (SC) Video and Audio Compression and Specifications
Scheduled Content Video Settings The max output of a Scheduled Content stream is 1080p. For greatest control we recommend uploading a 1080p or less resolution file. Higher resolutions will be dow...
-
Arts Organization > Closed Captioning for Video On Demand (VOD)
Closed captioning appears as in option in the ShowTix4U player and can be turned on or off by the viewer using the "CC" button in the lower right corner of the live stream player. Can ShowTix4U cre...
-
Arts Organization > Captioning for Scheduled Content (SC)
Captioning can be added to Scheduled Content, but captioning would be "Burnt In" (always on). This means that captioning cannot be toggled on/off. Can ShowTix4U create a captioning file for my even...
-
Schedule a Call
We're happy to give you a call at a time that works best for you! Patrons! We are here to assist you. If you are attempting to purchase tickets or if you have questions about a previous purchase, c...
-
Patron > How do I watch my event?
How do I view this event? Only 1 device per access code can be logged into a stream. The easiest way to view your streaming event is from the email confirmation. -On a computer or mobile device, si...
-
Arts Organization > Video on Demand VOD - Trouble Uploading Video Content? Failed? Slow?
Failed Uploads Most issues can be resolved by a simple do-over. If your video doesn't upload completely, try again. If it fails on the second time, try some of the following steps: Use a different...