Erika
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Articles
Recent activity by Erika-
Arts Organization > What if my video file upload is late?
If your file is still uploading, but is not finished four (4) hours prior to the event, it is not guaranteed your stream will occur and/or may play at a lower resolution. If you take no action, yo...
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Arts Organization > I need to postpone/delay my event.
Postponing your event may seem a little daunting, but this is often a great option when something unexpected happens with your event. Sometimes the show must go on, but just a little later. Postpon...
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Arts Organization > Captioning for Scheduled Content (SC)
Captioning can be added to Scheduled Content, but captioning would be "Burnt In" (always on). This means that captioning cannot be toggled on/off. Can ShowTix4U create a captioning file for my even...
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Patron > How do I watch my event?
How do I view this event? Only 1 device per access code can be logged into a stream. The easiest way to view your streaming event is from the email confirmation. -On a computer or mobile device, si...
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Patron > Can I watch this event on my SmartTV?
You can watch on a computer or mobile device or on your Apple TV by downloading the ShowTix4U app. Most Smart TV browsers do not directly support streaming from our platform. You can watch your e...
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Arts Organization > Video On Demand (VOD) Video and Audio Compression and Specifications
Video On Demand Video Settings Codecs A codec is the format in which your video is encoded. We accept most major codecs, but for best results we recommend using one of the following: H.264 is a...
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Arts Organization > Closed Captioning for Video On Demand (VOD)
Closed captioning appears as in option in the ShowTix4U player and can be turned on or off by the viewer using the "CC" button in the lower right corner of the live stream player. Can ShowTix4U cre...
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Arts Organization > Boca Ticket Width Adjustments
If you are using a Boca Lemur printer that was not purchased from ShowTix4U or settings need to be adjusted per ShowTix4U rep, hardware and software adjustments may need to be made for printer to w...
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Arts Organization > How do I create a bulk ticket order?
Bulk Ticket orders allow you to pre-print some, or all, of your remaining unsold tickets for quick cash and check sales at the door or in a location without ready access to the internet. This is a ...
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Arts Organization > What types of streaming does ShowTix4U offer?
We offer 3 types of streaming for your event or content. If you have licensing associated with your event, you'll want to make sure that you confirm what type of streaming your contract allows for ...