Erika
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Articles
Recent activity by Erika-
Arts Organization > Live Stream Internet Speed Considerations + Adapters
Testing and verifying your internet speeds and network is critical to having a successful streaming event. If your upload speeds are not fast or stable, this will greatly affect the quality of your...
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Arts Organization > I already have a box office program. How can I use ShowTix4U for just streaming my events?
Using a third-party monetization/ticketing solution with ShowTix4U We respect and understand what goes into selecting in-person box office systems, “training” patrons on systems, and in-person seas...
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Arts Organization > Venue Creation/Seating Chart - Reserved Seating
If you're planning to use reserved seating for your event, we'll need to create a venue seating chart for use on our platform. In order for us to create this, we will need a PDF (or JPEG, GIF, PNG)...
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Arts Organization > When and Where do I upload my Video On Demand (VOD) file?
When should I upload my video file? Your video on demand file needs to be successfully uploaded to your box office, 2 hours prior to your video on demand availability going live. However, we recom...
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Patron > Where is my access code?
Have you had a chance to check your email inbox for your ticket packet? When you've successfully completed a purchase transaction, you'll receive an email from ShowTix4U. You'll be looking for an e...
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Patron > My access code says "access not valid"?
If you're entering your access code and receiving this message: "Access not valid, invalid stream ID." - there are a few things that could be causing this. Make sure you're using the correct acc...
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Arts Organization > Video on Demand VOD - Trouble Uploading Video Content? Failed? Slow?
Failed Uploads Most issues can be resolved by a simple do-over. If your video doesn't upload completely, try again. If it fails on the second time, try some of the following steps: Use a different...
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Patron > Recommended Browsers/Operating Systems for Stream Viewing
Supported Browsers to Watch Streams We support playback in most, current browsers. Due to security vulnerabilities, if you’re using an older browser or operating system, you’ll need to upgrade to...
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Arts Organization > Where do I preview my Scheduled Content (SC) video? Where is my live chat?
You can preview your successfully uploaded content for Scheduled Content from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The re...
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Arts Organization > Where can I preview my Video on Demand (VOD) video content?
You can preview your successfully uploaded content for Video On Demand from your box office page. Please note that it can take up to 2 hours after a file is uploaded to appear on the site. The reso...